Privacy Policy

1. Introduction and consent

Henbrandt Ltd. are committed to protecting and respecting your privacy when you use our services in line with the Data Protection Act 2018 and GDPR.

This Privacy Policy explains:

1.1. What personal data we collect from you when you use our website, contact us or use our services

1.2. How we will collect and use that information; and

1.3. How you can contact us if you wish to exercise any of your rights in relation to the information.

By providing us with your information you consent to our use of it in the manner set out in this policy.

For the purposes of the Data Protection Act 2018 (the “Act”), the Data Controller is:

Henbrandt Ltd.
5 Wentworth Road,
Ransomes Europark,
IP3 9SW,
Registered in Ipswich No: 1004573

2. Information we may collect from you

We may collect and process the following information about you:

2.1. Information that you provide to us when filling in forms on this website or that you provide when you contact us. This may include your title, first name, surname, address, telephone number(s), email address(es), date of birth, place of employment, products bought, amount paid, proof of payment and details of payment methods used by you. This information may be given:

2.1.1. when you contact us with queries, complaints or a request for information or purchase products;

2.1.2. whilst recording transactions that you carry out on our site and, although we do not hold any information about your financial transaction other than details of the value of the product(s) that you purchase, when they are purchased and the method of purchase;

2.2. When you visit our website details of your visits, how you use our site and the resources that you access on our site may be recorded as explained in section 7 of this policy.


3. How we use your information

We may use information held about you in the following ways:

3.1. To notify you about changes to our services;

3.2. To make and receive any payments necessary between us;

3.3. To carry out our obligations arising from any contracts entered into between you and us;

3.4. We use your personal information for customer services and administration, customer research, fraud and crime prevention;

3.5. To provide you with details of our products and services, information, newsletters, and details of promotions and offers which we feel may interest you;

3.6. To enhance your experience of our website, as described in section 7 of this policy;

3.7. To share with our suppliers where this is required to deliver our services;

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information where you have indicated your agreement and then only about goods and services similar to those which were the subject of a previous sale to you.

4. Your rights

To prevent marketing to you: You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. If you do not want us to use your information for marketing purposes please make sure that you indicate this via the tick box when you sign up or, if you have an account with us, by logging in and changing your contact preferences.

To prevent all contact by us to you, you can opt out at any time by contacting us via the Contact Us section of our web site.

Under the Data Protection Act you can ask to see any personal information that we hold about you. To request a Copy of your information contact us via the Contact Us section of our web site.

Such requests are called subject access requests. To make a subject access request you will need to complete a subject access request form, confirming that you are the Data Subject or are authorised to act on their behalf.

5. Disclosure of your information

We may disclose your personal information to third parties:

5.1. To process payment card transactions;

5.2. To respond to your complaints or administer requests made by you;

5.3. In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;

5.4. If we or substantially all of our assets are acquired by a third party, in which case personal information held about our customers will be one of the transferred assets; and

5.5. If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect our property or business or the rights, property, or safety of our other customers, or other individuals. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.6. At our discretion, we may disclose personal data in response to valid requests from the police and other statutory law enforcement agencies. Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Act.

6. Where we store your personal information

6.1. The information that we collect from you will be stored in the European Economic Area (“EEA”).

6.2. Any payment card transactions will be processed securely, the suppliers that we use to process payment card transactions operate in accordance with the PCI DSS industry standard payment card security process to ensure that your online purchases are secure.

6.3. We will keep your information secure. Please note: where you use a password on any website or app we provide it is your responsibility to keep that password confidential.

7. Cookies

Cookies are small data files that are placed onto the hardware device which you use to browse the internet by websites that you visit.

Cookies contain information about your visits to that website and the purpose of cookies is to enable our website to remember you, and your browsing habits, when you visit it again in the future.

We use cookies to help gather anonymous information on how our website is used. This information helps inform decisions on how we can improve our website and provide a better service for visitors. The social media functionality we use also sets cookies. Please see our Cookie Policy for further information on the types of cookies we store and how to remove them.

8. Disclosing personal data to the police and other agencies who are lawfully entitled

8.1. At our discretion, we may disclose personal data in response to valid requests from the police and other statutory law enforcement agencies.

8.2. Before we authorise any disclosure, the police have to demonstrate that the personal data is necessary to assist them in the prevention or detection of a specific crime, or in the apprehension or prosecution of an offender.

8.3. Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Act.

10. Third-party websites

Our website may contain links to sites owned and operated by third parties. They have their own privacy policies, and we urge you to review them before browsing those sites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Policy

We may occasionally update this statement. Any changes that we make to our privacy policy in the future will be posted on this page, where appropriate your continued use of the site will mean that you accept those revisions.